Return & Refund Policy for Shawashop.com

At ShawaShop, every product is made to order, printed individually based on your custom design or selection. Because of this, we can only accept returns or issue refunds in limited cases. Please read the following policy carefully before placing your order.

1. Made-to-Order Policy

All of our products are custom printed on demand, which means they are created specifically for you once your order is placed.
As a result, we do not offer returns or exchanges for:

  • Buyer’s remorse or change of mind

  • Wrong size, color, or design selected by the customer

  • Delays caused by shipping carriers or customs

Please check your order details carefully before confirming your purchase.

2. Damaged, Defective, or Incorrect Items

We take product quality seriously. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To request a replacement or refund:

  1. Email us at [email protected]

  2. Include your order number, a brief description of the issue, and clear photos showing the defect or incorrect product.

  3. Our support team will review your case and respond within 2–3 business days.

If approved, we will:

  • Send you a replacement at no extra cost, or

  • Issue a partial or full refund (depending on the situation)

Note: Refunds or replacements will not be issued if the customer provides incorrect shipping details or fails to report the issue within 7 days.

3. Lost or Missing Packages

If your package does not arrive within 30 business days from shipment, please contact us at [email protected].
We will help track your order with the carrier. If it is confirmed lost, we will offer a replacement at no charge.

4. Order Cancellations

Orders can only be canceled within 6 hours after purchase, as production begins shortly after.
After this period, we cannot cancel your order since it will already be in the printing process.

5. Refund Process

Once your refund is approved, it will be processed automatically to your original payment method (credit card, PayPal, etc.).
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-made or personalized products

  • Gift cards

  • Clearance or sale items

7. Responsibility for Return Shipping (if applicable)

If we request a product to be returned for inspection, you may need to cover the return shipping cost unless the item was defective or incorrect.

8. Contact Us

For all return or refund inquiries, please contact our support team:
📧 Email: [email protected]
🌐 Website: https://shawashop.com

We’re always happy to assist you and ensure that you have a great experience shopping with ShawaShop.